the AA Shop Sales Terms and Conditions: From 29.09.08

1.  Our details

AA Publishing is a business and trading name of AA Media Limited. Registered Office: Fanum House, Basing View, Basingstoke, Hampshire RG21 4EA. Registered in England and Wales number: 06112600

2. The contract

The promotional material including the order form and these terms and conditions form the contract of sale and supply of our products between you and us. In the event of a conflict or inconsistency between the provisions of the promotional material including the order form and these terms and conditions, the provisions of the promotional material including the order form shall prevail. Our services under this contract may be performed by us or our representatives or agents. Any term sought to be imposed by you in the order form will not be incorporated into or form part of the contract.

Nothing said by any sales person on behalf of us should be understood as a variation of the contract or as an authorised representation about the nature or quality of any products offered for sale by us. We shall have no liability for any such verbal representation.

When you place an order to purchase a product from us, we will send you an e-mail confirming receipt of your order, this will be sent to your given e-mail address. This e-mail will re-confirm the details of your order, along with a despatch time estimate.

Your order is an offer by you to purchase our product. Acceptance by us of your offer will take place  when we confirm your order .

Until we have despatched the product we may decline to supply the product to you without giving any reason. The despatch is normally within 7 working days of the order.

3. Availability

The availability of our products is subject to our actual stock. While every effort is made to despatch your order within 7 working days of receipt of your order, please note that quoted despatch dates are estimated and we cannot  guarantee precise despatch times, any quoted times should not be relied upon.

4. Telephone Orders

Products may be ordered by telephone on 01903 828535. Lines are open 9am – 5pm Monday to Friday. Call prices vary so please check with your operator. This is not a premium rate number

5. Payment

You can pay with Mastercard or Visa credit card, Switch or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Authority for payment must be given at the time of order. You will not be charged for items until they are despatched.

We may cancel this contract in the event of the means of payment described above not being accepted. If we cancel the contract under these circumstances we will notify you by telephone using the telephone number that you have provided,email , using the email address you have provided, or by letter .

6. Postage Costs and Delivery

The cost of delivery is not included in the price. Delivery costs will be charged at the carrier’s appropriate and prevailing first class delivery rate. We are only available to deliver to the United Kingdom and the Republic of Ireland. We will deliver the products to the address specified in your order. All products are delivered between 08.00 – 17.30 hours (GMT) Monday to Friday excluding UK Bank Holidays. Please be clear and precise about your address and where you would like the products left if you are out when we deliver. Please note some deliveries will not be left without a signature. We cannot accept any liability for any loss or damage to the products once they have been delivered to the address specified in your delivery instructions. If you do not provide any alternative delivery instructions under circumstances where you are not in when we deliver we will provide contact instructions for pick-up or re-delivery.

Every effort will be made to deliver products as soon as possible, in any event within 30 days from receipt of your order. We will not be liable for any loss or damage suffered by you through any unavoidable delay in delivery, under these circumstances we will inform you as soon as possible.

7. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Terms and Conditions in force at the time that you use the website or when you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case any such requirements or changes will apply to orders previously placed by you with retrospective effect from the date that the relevant change or requirement came into force).

8. Return and Cancellation

Return

If you desire to return the product please contact us . Depending on circumstances of return , we can arrange collection of goods at our discretion or  we will require you to return the product at your own expense. You must take reasonable care of the products whilst in your possession. We will accept returns if:

(a) The product was damaged or faulty: we will either replace the product or give you a full refund (including postage costs if you incurred them). Please inform us which option you prefer. If you want a replacement, we will wait for the damaged / faulty product to be returned before despatching a new product and refunds will be given on receipt by us of the returned product.

(b) The product was incorrectly supplied: If we made a mistake and sent you the incorrect product, on receipt by us of the returned product we will give you a full refund (including postage costs if you incurred them).

To speak to customer services about the return of damaged, faulty or incorrectly supplied products please call 01903 828535. 

Cancellation You have the right to cancel the contract for the supply of products for any reason. We will refund the price of the product only (all postage costs will be your responsibility), to exercise your right of cancellation you must: · Give us written notice of your desire to cancel within 7 working days (any day other than weekends, bank holidays or public holidays) after you receive the products.

· Your notice must be in written form, by hand, post, fax, email (notice by telephone is not adequate service and will not be accepted) giving details of the products and delivery address.

· The product must be promptly returned to us at your expense. · If you fail to return the products to us after you have cancelled the contract we shall be entitled to charge you the costs we incur in recovering the products from you.
· You must take reasonable care to ensure that the products are not damaged in the interim or in transit.
· The returned product must be accompanied by a copy of the delivery note or receipt.

Refunds shall be made within thirty days following the date of receipt of the cancellation notice. Refunds will be given in the same tender type as the original payment. We recommend that you obtain a certificate of posting when you return the product. These are available free at the post office.

To return products to us, please:

Please send the original invoice receipt ( this comes with your order ) or enclose a letter with your full name and address, invoice number , with your return items .clearly state whether you would like a refund or exchange. Return the product(s) to us in perfect condition (unused and in their original packing) to:

the AA Shop

The Returns Department( AA )

Littlehampton Book Services

Faraday Close

Durrington

Worthing

West Sussex

BN13 3RB

9. Electronic communications

When you visit AATravelkit.com, AATravelShop.com or theAAshop.com or send e-mails to us, you are communicating with us electronically. We will normally communicate with you by e-mail. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights. 

10. Pictures

Pictures are for illustration purposes only and actual products may vary slightly.

11. Invalidity

If any part of these Terms and Conditions is held to be unenforceable (including any provision in which we exclude our liability to you) the validity of the remainder of  these Terms and Conditions will not be affected.

12. Hyperlinks

Our website may contain hyperlinks. These hyperlinks may connect you to sites of other organisations which are not our responsibility. We have used our reasonable endeavours in preparing our own website and the information included in it is done so in good faith. However, we have no control over any of the information you can access via other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on our part.

13. Disclaimer

The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. We shall not be responsible for any detrimental reliance you place on our website or its contents.

We are providing this website and its contents on an 'as is' basis and we make no representations or warranties of any kind with respect to this website or its contents and we disclaim all such representations and warranties, whether express or implied, to the fullest extent permitted by law. In addition, we make no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components. The information contained in this site may contain technical inaccuracies or typographical errors. All our liability howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law. So far as legally possible neither we nor any of the directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website in any way. This limitation of liability applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

14. Liability

Nothing in the contract will limit any rights you might have as a consumer that may not be excluded or limited and will not in any way to exclude or limit our liability to you for death or personal injury resulting from our negligence.

Save as set out above, in all other cases we shall not  be liable for any direct, indirect or consequential loss or damage of any kind whether arising under contract, negligence or otherwise and in any event we shall not be liable for any sum in excess of the price paid for the product.

Nothing in these terms and conditions creates any right which is enforceable by any person who is not a party to this contract.

15. Complaints

If you have a complaint, please contact our customer service team as below:

BY POST:

AA Travelshop

The Mail Order Department ( AA )

Littlehampton Book Services

PO BOX 4264

Worthing

West Sussex

BN13 3TG

16. Events beyond our reasonable control

We will not be held responsible for any delay or failure to perform our obligations under this contract  if the delay or failure arises from any cause, which is beyond our reasonable control. Your statutory rights are not affected.

 17. Waiver

If you fail to comply with this contract  and we fail to take action or delay in taking action, such failure or delay shall not constitute a waiver of any right or remedy or a waiver of any other right or remedies available to us and no single or partial exercise of any right or remedy under this contract shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy.

18. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts.